About XTEL

At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans.

Position Overview

As a Customer Success Manager at XTEL, you will be responsible for ensuring our clients achieve their business goals using our advanced revenue management and sales automation solutions. You will act as the main point of contact for assigned customers, taking personal ownership of their challenges and driving their success. This role is ideal for someone with a strong technical background who thrives in a client-facing environment, enjoys problem-solving, and values building long-term partnerships.

Key Responsibilities

• Act as the primary contact for assigned clients, ensuring their success and satisfaction with XTEL’s solutions.
• Guide customers through onboarding, adoption, and ongoing engagement, delivering a seamless experience.
• Take personal ownership of customer issues, proactively identifying and resolving challenges.
• Build and maintain long-term, trust-based relationships with clients, serving as a credible advisor.
• Leverage your technical expertise to communicate complex concepts clearly and empower customer teams.
• Drive project success by coordinating with internal stakeholders across Product, Sales, and Support.
• Advocate for client needs within XTEL, influencing product and process improvements.
• · Support client retention and growth by maximizing value realization and customer advocacy

Qualifications

• Master’s degree in Computer Science, IT, Engineering, or a related technical discipline.
• Strong technical foundation; able to understand and explain complex software solutions.
• 5+ years’ experience in Customer Success, Presales, Inside Sales, Business Development, or Category Management, ideally within SaaS or Consumer Goods sectors.
• Experience working with CRM systems and customer success platforms.
• Multilingual proficiency strongly preferred; fluency in English required.

     Professional attributes

• Demonstrated commitment to ensuring customer success and personally resolving client issues.
• Proven ability to build and maintain long-term, trust-based relationships with customers.
• Excellent project management skills; able to take ownership of customer projects and leverage internal stakeholders to deliver solutions.
• Outstanding communication and interpersonal skills, with the ability to build credibility and present technical concepts clearly.

Geographical Location:

• US
• Open to remote or hybrid work arrangements

What We Offer

• Hybrid or full remote working set-up;🏡
• Flexible working hours;⌚
• Competitive Salary Package and Bonus scheme;💸
• A challenging role in a fast-growing AI-driven company; 🪄
• A diverse and international team with strong ownership and a can-do mentality.🌏
• Opportunities to contribute meaningfully to the organization’s growth and development.🚀

Equal Opportunities Statement

If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria.

XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.